1. Overview
This Privacy Policy explains how QueryTrends AI (collectively, QueryTrends, we, us, or our) handles personal information when you visit www.querytrends.ai, subscribe to a newsletter or briefing, submit a form, purchase or use a service, communicate with us, or otherwise interact with QueryTrends (collectively, the Services).
This Policy applies only to information handled by QueryTrends. Third-party websites, platforms, and services are governed by their own privacy notices. If a separate notice is presented when information is collected, that notice also applies.
Who is responsible
Unless another entity is identified at the point of collection, QueryTrends AI is responsible for deciding how personal information covered by this Policy is processed. Questions or requests may be sent to hello@mainentry.net.
2. Information we collect
Information you provide
- Contact and account information: name, email address, company, role, and related contact details.
- Intake and service information: business name, website, industry, competitors, objectives, questions, and other information submitted for a Snapshot, audit, research, implementation, monitoring, or advisory service.
- Communications: messages, feedback, support requests, survey responses, and records of correspondence.
- Newsletter and marketing preferences: subscription status, topics of interest, consent records, and engagement information made available by our email provider.
- Transaction information: purchase, invoice, subscription, refund, and payment-status information. Payment card and bank details are generally collected and processed directly by the payment provider, not stored by QueryTrends.
3. Sources and technical data
Information collected automatically
When you use the website, we and service providers may collect device and usage information such as IP address, browser and device type, operating system, referring pages, pages viewed, dates and times, approximate location derived from IP address, interactions, and diagnostic or security events. We may use cookies, pixels, local storage, tags, and similar technologies for essential functions, analytics, security, preference management, and, if enabled, advertising measurement.
Public and third-party information
To provide AI discoverability and public-evidence services, we may review and organize information lawfully available from public websites, search results, directories, structured data, public profiles, publications, AI or search interfaces, and materials supplied by clients. This may include professional information connected to a business, such as names, titles, authorship, and public statements.
We may also receive information from providers that support forms, scheduling, email, analytics, payments, hosting, automation, customer management, and service delivery.
4. How we use information
We use personal information as reasonably necessary to:
- operate, maintain, secure, and troubleshoot the Services;
- respond to inquiries, review submissions, and communicate about requested services;
- perform Snapshots, audits, research, implementation, monitoring, and advisory work;
- create accounts, manage orders and subscriptions, process transactions, and provide customer support;
- send newsletters, briefings, service messages, and marketing communications consistent with your choices;
- understand use of the website, measure performance, improve content and services, and develop new offerings;
- detect fraud, abuse, security incidents, and violations of our terms; and
- comply with law, enforce agreements, establish or defend legal claims, and protect rights, safety, and property.
Where required by law, we rely on an appropriate legal basis, which may include your consent, performance of a contract, compliance with legal obligations, or our legitimate interests in operating, securing, and improving the Services.
5. AI-assisted processing
QueryTrends uses AI-assisted tools as part of research, analysis, drafting, quality review, and service operations. Information submitted for a service may be processed by authorized technology providers acting under their own terms and privacy commitments. AI-generated or AI-assisted output may be reviewed, corrected, supplemented, or rejected by a human.
We do not represent that automated systems are error-free. Do not use QueryTrends output as the sole basis for decisions that produce legal or similarly significant effects on an individual. If a project requires confidential, regulated, or highly sensitive data, contact us before submitting it so we can determine whether the engagement is appropriate.
6. When information may be disclosed
We may disclose personal information in the following circumstances:
- Service providers: vendors that provide hosting, forms, email delivery, analytics, payment processing, workflow automation, document storage, communications, security, and professional services. They receive information only as reasonably needed for their functions.
- At your direction: when you ask us to share information, authorize an integration, or request work involving a designated person or organization.
- Business transactions: in connection with a financing, merger, acquisition, reorganization, sale of assets, due diligence, or similar transaction, subject to appropriate safeguards.
- Legal and safety reasons: when we reasonably believe disclosure is required by law or necessary to protect rights, security, safety, property, users, or the public.
- Professional advisers: lawyers, accountants, insurers, and advisers subject to confidentiality duties.
We may use and disclose information that has been aggregated or de-identified so that it cannot reasonably identify you, subject to applicable law.
7. Cookies, analytics, and marketing
Some technologies are necessary for the website to work. Others help us understand traffic, performance, and engagement. Where required, we will request consent before using non-essential technologies. Browser settings and available site controls may allow you to block or delete cookies; doing so can affect website functionality.
You may unsubscribe from promotional email using the link in the message or by contacting us. We may still send non-promotional messages about transactions, requested services, security, or policy changes.
8. Retention and security
Retention
We retain personal information for only as long as reasonably necessary for the purposes described in this Policy, including providing services, maintaining business and transaction records, resolving disputes, enforcing agreements, preventing fraud, and meeting legal, tax, accounting, and compliance obligations. Retention periods vary based on the type of information, the relationship, sensitivity, risk, and applicable requirements. We may retain aggregated or de-identified information where permitted by law.
Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. You are responsible for using secure methods when sending information and for protecting any credentials associated with the Services.
9. Your privacy choices and rights
Depending on where you live and subject to legal exceptions, you may have the right to request access to, correction of, deletion of, or a copy of personal information; to object to or restrict certain processing; or to withdraw consent where processing is based on consent. You may also have a right to appeal a denied request or lodge a complaint with a privacy regulator.
To submit a request, email hello@mainentry.net with enough detail for us to understand the request. We may need to verify your identity and authority before acting. Authorized agents may submit requests where permitted by law, but we may require proof of authorization and direct verification with the individual. We will not discriminate against you for exercising an applicable privacy right.
We can act only on information controlled by QueryTrends. Requests concerning information held directly by a third-party platform should be directed to that provider.
10. Children's privacy
The Services are intended for businesses and adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, contact us so we can review and delete it as appropriate. Additional age protections may apply depending on location.
11. International use and external links
QueryTrends and its providers may process information in the United States and other countries, which may have different privacy laws from your country. Where required, appropriate transfer safeguards will be used.
The website may link to third-party sites or services. A link does not mean QueryTrends controls or endorses the third party's privacy practices. Review the privacy notice of any external service before providing information.
12. Changes to this Policy
We may update this Policy to reflect changes in the Services, technology, law, or our information-handling practices. The revised version will be posted with a new effective date. If required by law, we will provide additional notice or obtain consent. Your continued use of the Services after an update is subject to the revised Policy, to the extent permitted by law.
13. Contact QueryTrends
For privacy questions, requests, or complaints, contact:
We aim to respond within the period required by applicable law. If you are not satisfied with our response, you may have the right to contact the privacy or data-protection authority where you live.